If you are not satisfied with your purchase from EVERSTAR CLOTHING, you have 30 days to return a product for refund.

If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).

Refunds will be issued if items are returned in their original unworn condition with original labels attached. Returns that are damaged, soiled, scented, worn or altered will not be accepted and could be sent back to you. In the case that an item is deemed faulty and a fault of Everstar we will also refund your postage.

Abuse of returns policy, such as repeat refunds with no valid reason, free wardrobing & chargeback fraud will not be accepted. Everstar Clothing reserves the right to make the final decision on refunds and returns.

UNACCEPTABLE RETURNS

If you return an item beyond the 30-day period or we deem the item in a non-sellable condition, we will hold the item(s) until you arrange a collection from our warehouse. Our Customer Service Team will be in touch to advise you of this.

For any further enquiries, please email our customer service team on customerservice@everstarclothing.com who will assist you further.

FAULTY ITEMS

In the unfortunate circumstance that you receive an incorrect item, or item you believe to be faulty, please contact our customer service team on customerservice@everstarclothing.com with the below info:

• Your Order Number
• Item Name and Size
• Clear Photos with:

1) The close up of the fault

2) Full product length picture

3) The Everstar Clothing logo and tag attached to product

Where possible and subject to stock levels, we will look to exchange any items for you.

*You have upto 90 days to raise a claim for a faulty item. 

I’VE SENT THE RETURN PARCEL BACK, WHEN WILL I GET MY REFUND BACK?

Please note, due to busy periods, returns process may take up to 14 days to process.

We will send you an email notifying you once your return have been processed.

If you do not receive an email after 14 working days, please contact our customer service with your proof of postage, parcel tracking number and order number.